Privacy Policy

Privacy Policy

Effective Date: October 8, 2025

1. Introduction

Welcome to Kratom Hood ("we," "us," "our"). We are committed to protecting the privacy and security of our customers. This Privacy Policy describes how we collect, use, share, and protect information in connection with your use of our website, www.kratomhood.com (the "Site"), and the services we provide.

By creating an account, placing an order, or otherwise using our Site, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services, process your orders, and comply with legal obligations. We collect information in the following ways:

A. Information You Provide to Us:

  • Account Information: When you register for an account or check out as a guest, we collect information such as your name, email address, phone number, shipping address, billing address, and a password (if creating an account).
  • Age Verification Information: To comply with legal age requirements (21+), we may require you to provide information or documentation to verify your age, such as a date of birth or a government-issued ID.
  • Order Information: When you place an order, we collect details about the products you purchase.
  • Payment Information: We collect payment details to process your orders. Please note that credit card and payment information is processed by our secure third-party payment processors. We do not store your full credit card numbers on our servers.
  • Communications: When you contact us for customer support or any other reason, we may collect your name, email address, and the contents of your communications.

B. Information We Collect Automatically:

  • Log and Usage Data: Like most websites, we automatically collect information that your browser sends when you visit our Site. This may include your Internet Protocol (IP) address, browser type and version, the pages of our Site you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device. They help us remember your login information, items in your shopping cart, and your preferences. You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide and Manage Our Services: To create and manage your account, process your transactions, and fulfill your orders.
  • For Legal and Compliance Purposes: To verify that our customers are of legal age (21+) to purchase our products. This is critical for products such as Kratom and 7-hydroxymitragynine. We also use this information to comply with applicable laws and regulations.
  • To Communicate with You: To send you transactional communications, such as order confirmations, shipping notifications, and responses to your customer service inquiries.
  • For Marketing and Promotions: With your consent, we may send you emails about new products, special offers, and other updates. You may opt out of receiving these communications at any time by following the "unsubscribe" link in the email.
  • To Improve Our Site: To analyze usage trends and preferences to improve the functionality, design, and user experience of our Site.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment and shipping (e.g., UPS, FedEx, USPS), email marketing, and website hosting. These providers are only given access to the information necessary to perform their functions and are contractually obligated to protect your information.
  • Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation, subpoena, or court order.
    • Protect and defend the rights or property of Kratom Hood.
    • Prevent or investigate possible wrongdoing in connection with the Site.
    • Protect the personal safety of users of the Site or the public.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as a business asset.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect the information you provide against unauthorized access, disclosure, alteration, and destruction. We use Secure Sockets Layer (SSL) technology to encrypt data during transmission. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Age Requirements

You must be at least 21 years of age to create an account and purchase products from Kratom Hood. We reserve the right to request age verification documentation and to refuse service to anyone who does not meet this requirement.

7. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we collect it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
  • Right to Opt-Out of Sale/Sharing: We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via email:

Email: info@kratomhood.com