Terms of Service

Terms of Service

Last Updated: October 8, 2025

Welcome to www.kratomhood.com (the "Site"). This Site is owned and operated by Kratom Hood ("Kratom Hood," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our Site and the services, features, content, and applications offered by Kratom Hood (collectively, the "Services").

Please read these Terms carefully before using our Services. By creating an account, placing an order, or otherwise using this Site, you ("you," "your," or "Customer"), agree to be bound by these Terms, our Privacy Policy, and our Proposition 65 Warning.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MAY NOT ACCESS OR USE THIS SITE.

1. Personal Use Only

This Site is for retail, direct-to-consumer transactions only. By placing an order, you represent and warrant that you are purchasing products for your own personal use and not for resale. We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect that products are being purchased for commercial resale without our prior written consent.

2. Age & Legal Compliance

  • Age Verification: You must be at least 21 years of age to access this Site and purchase products. By using this Site, you represent that you are at least 21 years of age. We reserve the right to request identification to verify your age.
  • Customer Responsibility: It is your sole responsibility to know and comply with all applicable federal, state, and local laws, regulations, and ordinances regarding the possession and use of the products you purchase from Kratom Hood. This includes, but is not limited to, laws concerning Kratom (Mitragyna speciosa) and 7-hydroxymitragynine. You agree that you will not use the Services for any unlawful purpose.

3. Account Registration & Security

To place orders, you may need to create an account. You agree to:

  • Provide true, accurate, current, and complete information about yourself.
  • Maintain and promptly update your account information to keep it accurate.
  • Maintain the confidentiality of your password and account. You are fully responsible for all activities that occur under your account.
  • Notify Kratom Hood immediately of any unauthorized use of your account.

4. Orders, Pricing, and Payment

  • Order Acceptance: All orders are subject to acceptance by Kratom Hood. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
  • Pricing: All prices are listed in U.S. dollars. Prices are subject to change without notice.
  • Payment: Payment is due at the time the order is placed. You authorize us and our third-party payment processor to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees.
  • Taxes: You are responsible for all sales taxes associated with your purchase based on your shipping address.

5. Shipping & Risk of Loss

  • Shipping Policy: We will ship products according to the shipping method you select at checkout. All shipping times are estimates and not guarantees.
  • Risk of Loss: All items purchased from Kratom Hood are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for any lost, stolen, or damaged packages after they have been tendered to the carrier, though we will assist you in filing claims where possible.
  • Shipping Restrictions: You are responsible for knowing and adhering to any shipping restrictions for Kratom products in your state, county, or municipality. We cannot ship to jurisdictions where Kratom is banned.

6. Returns and Refunds

We strive for customer satisfaction. Our return policy is as follows:

  • Unopened Items: We accept returns of unopened, sealed products in their original condition within 14 days of delivery. You are responsible for return shipping costs unless the return is due to our error.
  • Opened Items: For health and safety reasons, we strictly cannot accept returns or exchanges on any opened products.
  • Damaged/Incorrect Items: If you receive a damaged or incorrect item, please contact us at info@kratomhood.com within 48 hours of delivery. Please provide photographic evidence, and we will arrange for a replacement or refund.

7. Product Information & Health Disclaimers

The products sold on this site are intended for use by adults. The products have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

  • Proposition 65: Please review our Proposition 65 Warning page for important information about chemicals in the products we sell.
  • No Health Claims: Any information provided on the Site is for informational purposes only. You should not use this information as a substitute for professional medical advice. You agree that the use of these products is at your own risk.

8. Intellectual Property

All content included on the Site, such as text, graphics, logos, images, and software, is the property of Kratom Hood or its suppliers and protected by United States and international copyright and trademark laws.

9. Termination

We reserve the right, in our sole discretion, to terminate your account and your access to the Site, without notice, for conduct that we believe violates these Terms or is otherwise harmful to our business or other users.

10. Disclaimer of Warranties

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY KRATOM HOOD ON AN "AS IS" AND "AS AVAILABLE" BASIS. KRATOM HOOD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

11. Limitation of Liability

IN NO EVENT SHALL KRATOM HOOD, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ANY PRODUCTS PURCHASED FROM US, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THE USE OF OUR SERVICES OR PRODUCTS IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT IN QUESTION.

12. Indemnification

You agree to defend, indemnify, and hold harmless Kratom Hood and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Services; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right; or (iv) any claim that your actions caused damage to a third party.

13. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law principles. You agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Los Angeles County, California for the resolution of any disputes.

14. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and Kratom Hood and govern your use of the Service.
  • Severability: If any provision of these Terms is found to be invalid, the other provisions of the Terms remain in full force and effect.
  • Changes to Terms: We reserve the right to modify these Terms at any time. We will post the revised Terms on the Site and update the "Last Updated" date. Your continued use of the Site after such changes have been posted constitutes your acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@kratomhood.com